The Betoro app: download page and account terms

A download page describes software. The account terms describe a contract. Betoro states that an app is available for download, and a Danish resident who installs it enters no different agreement from the one made through the browser. Keeping the two documents apart removes most of the confusion that surrounds mobile gambling products.

The overview of Betoro casino in Denmark describes the casino and odds product behind this shared account.

What a download page can state

The download page published by Betoro is the proper place for the supported operating systems, the current version number and the installation route. These details change with each release, and they are therefore not recorded here. Installation files from any other source are outside what Betoro offers, and a request for permissions unrelated to gaming is a reason to stop.

What the account terms govern on every route

The same terms, including the requirements for Betoro account registration, apply whether the account is reached through the app or the browser site:

• the account holder must be at least eighteen years old and may hold one account;
• the balance is kept in Danish kroner;
• the welcome offers carry the minimum deposit, turnover multiple and validity period set out on the bonus page of this set and in the offer text itself;
• withdrawals are approved manually, and only to an instrument in the account holder’s own name, as the payments reference explains, and never to an instrument held by someone else.

The download page answers which handset is supported. It does not answer who may hold an account, what the bonus requires or when a withdrawal is released. A statement in a store description, a notification or a banner does not alter the terms. Where wording appears to differ, the published offer text and account terms are the controlling documents.

Payment authorisation on a handset

MobilePay is among the Betoro deposit methods, and approval takes place inside the MobilePay application. Cards, Paysafecard, PayPal, Skrill, Neteller, Trustly and Zimpler are also accepted.

Identity documents can be photographed and uploaded from the handset, provided all four edges are visible and the expiry date is legible.

Reading a message received on a handset

Offers and reminders may reach a user as banners or notifications. Such a message is a summary. Before a bonus is selected, the Betoro bonus conditions published with the offer should be read for four points: the multiple, the validity period, the game weighting or minimum odds, and any maximum stake while bonus funds are active. The same four points apply whether the message arrived on a phone or a computer.
The same applies to material worth keeping: a resident who relies on a statement made through the app should keep a copy of it together with the date. If a disagreement with customer service arises, the dated wording of the offer and the transaction reference of the payment are the documents that settle the question. Screenshots taken at the time of a deposit serve this purpose well.

Settings that belong to the device, not to Betoro

Four matters rest with the device owner:

• the screen lock, active with a PIN or biometrics;
• system updates, installed without outstanding security patches;
• a password for the account that is not shared with other services;
• a private connection for any payment.

A lost handset calls for a password change from another unit and a message to customer service.
Deposit limits and breaks are set in the account settings and apply on every route, beyond the device matters above. Nationally, ROFUS handles exclusion from licensed operators, and StopSpillet advises on 70 22 28 25.

FAQ: Betoro